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Booking Terms and Conditions

Missing Your Boat Departure

Fitzroy Island Adventures requires you to check-in at the Cairns Reef Fleet Terminal, located at 1 Spence Street. We offer a coach service from Cairns & Northern Beaches accommodation for an extra charge if required.

If you doย notย check-in at the date and time specified in your booking, then you will forfeit 100% of the total price paid.

At the discretion of Fitzroy Island Adventures , if you miss your boat departure you may be able to reschedule for another day subject to the payment of a rescheduling fee (this covers administration charges and the provision of meals where applicable).

Island Facilities Access

Passengers of Fitzroy Island Adventures are welcome to use the facilities of Foxy’s bar and restaurant as well as the resort toilet facilities, walking tracks and camp grounds. The resort itself is for resort guests only.

General Terms and Conditions

Snorkel Hire

A $50 cash deposit is required for all hired snorkel gear on the day. When all snorkel gear is returned the deposit will be returned.

Children Under 16 Years of Age

Those under 16 must travel with a guardian or parent.

Date Changes

Dates can be changed up to 24 HOURS before the tour departs at no additional charge (subject to any fees or penalties imposed by an operator other than Raging Thunder).

Fees

Credit Card Surcharges: A card surcharge applies for payments via our direct online booking cart. Credit card surcharges are subject to change and are non-refundable.

Cancellations and Refunds

A cancellation fee of 100% will apply if less than 24 hours notice is given prior to departure. Some services may be cancelled or modified as a result of weather/tidal conditions or other unforeseen circumstances. In the rare event that Fitzroy Island Adventures needs to cancel, the guest will be provided with an alternate day or travel, offered another Reef Unlimited product, or a full refund will be provided. Fitzroy Island Adventures also has the right to cancel a booking if the pricing is not accurately represented.

Travel Insurance

We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.

Packages

All tours included in a package must be completed within 14 days of starting the first tour (subject to availability).

Accessibility

We welcome guests with vision or hearing impairments and are happy to assist with boarding our vessels or vehicles. Guests with high support needs who are travelling with a carer are also welcome. Some of our vessels and destinations are more wheelchair accessible than others, we recommend contacting our Reservations team before booking to discuss the specific accessibility features and restrictions for your preferred tour.

 

Book your Fitzroy Island Adventure today