We strongly recommend purchasing your own travel insurance to cover possible unforeseen circumstances.
All tours included in a package must be completed within 14 days of starting the first tour (subject to availability).
Accessibility
We welcome guests with vision or hearing impairments and are happy to assist with boarding our vessels or vehicles. Guests with high support needs who are travelling with a carer are also welcome. Some of our vessels and destinations are more wheelchair accessible than others, we recommend contacting our Reservations team before booking to discuss the specific accessibility features and restrictions for your preferred tour.
Gift Vouchers
Gift vouchers purchased directly through Reef Unlimited (online at reefunlimited.com or over the phone with our Reservations team) are valid for 3 years from the purchase date. Failure to redeem the gift voucher by the expiry date shown on the certificate will render your voucher invalid. Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and replacements are not available, you will be required to purchase a new voucher. Gift Vouchers are non-refundable, not redeemable for cash, but are transferable to another person. In order to transfer a gift voucher into another customer’s name, the original purchaser must contact our Reef Unlimited Reservations team to make the change. To redeem a Gift Voucher, call us on 1300 031 411 to book a tour. Once your voucher has been redeemed for a tour, our booking conditions will apply. Where the cost of your booking is greater than the value of your voucher, you will be required to pay the difference at the time of booking. Where the cost of your booking is less than the value of your voucher you will not be entitled to a refund.
